word of mouth

Found Content is the New Word of Mouth

Word of mouth marketing is the oldest advertising strategy out there. Although times may have changed greatly to that of a digital age, one thing is for sure, WOM is still the most common way that people find a brand. 92% of consumers trust recommendations from friends and WOM marketing influences 99% of B2B purchases. Those numbers are truly staggering. In our digital world, WOM is no longer restricted its literal meaning. It now extends into the online space and is just as important, if not more, on social media. This is the new word of mouth. Instead of telling one or a few people, you can tell thousands if not millions. It will spread through the grape vine quickly.

Why Customer Reviews Matter

87% of people read reviews when considering a purchase and 79% trust them as much as they would a personal recommendation (Forbes). As we know here at Locomotive, people trust real people when it comes to advertisements and brand recommendations. It’s part of the reason we truly believe in what our company does. But do customer reviews actually correlate to increase or decreased revenue? Do the reviews actually impact the business coming in?