“More than 60% of customers interact through multiple channels, and irrespective of time, place, device, or medium, they expect consistency” (Deloitte Digital). There are two types of brand engagement: internal and external. External is what we will be talking about here between the brand and customers. Brands can engage with their audience in a variety of ways today more than ever. Social media, email marketing, digital advertising, live events, etc. That being said, there is a difference between brand engagement and customer engagement. Brand engagement is focused on pulling consumers to the business whereas customer engagement pushes people toward actions towards a purchase. Brand engagement tends to be on a larger scale than customer engagement as well. Here are strategies to increase customer engagement for your brand.
Increasing External Brand Engagement with Sourced Content
Let’s talk about why brand engagement even matters but first, it’s important to know that there are two types of brand engagement: internal and external. Internal is that within the company through engaging with employees. External is engagement with the brand audience and what we will focus on in this article. External customer engagement is all about the emotional connection to the brand itself.
