Yesterday we wrote about Increasing Customer Lifetime Value and customer relationship management goes hand in hand with this topic. The goal here is to improve customer service and in turn, improve relationships with the brand audience.  CMR uses technology, practices and strategies to manage and analyze customer interaction as well as their data throughout their lifetime as your customer. It allows insights into past purchases, customer data and interaction history to deeper understand your audience. There are three main types of CMR: operational, analytical and collaborative.