Monkey see. Monkey do, as the saying goes. Turns out that this might not be far from the truth. People tend to conform to what others are doing or saying if they perceive them as a source of accurate information. Humans like to be right, so they look to others who are considered experts in their respective fields to understand something deeper. This typically occurs when someone is unsure of something or lacks knowledge in a particular area. Informational social influence is associated with the internalization of said ideas adopted by the expert
Conformity Bias and Social Influence in Advertising
Most people are influenced heavily by society, whether they will admit to it or not. Conformity bias is when we change our behavior to become part of a bigger group or trend. This is the whole concept behind things that are “trending.” Think about hashtag challenges. People swarm for a chance to become part of these in hopes that their videos will go viral. With this in mind, how can your brand leverage conformity bias and social influence? For one, it can help with brand loyalty. Conformity to a particular group can satisfy Maslow’s Hierarchy of needs to belong. “Self-image congruence will reinforce the effect of conformity motivation on brand loyalty” (Journal of Brand Management, 2011).
